Q1: Are you a factory or a company?
A1:We are a company with our own factory specializing in the production of pet supplies.
Q2: Why should we choose you?
A: Reliable—We have formal production certificate and business license.
B : Professional—We have professional production lines and professional services, only to provide you with the best shopping experience
you want.
C: Factory—We have our own factory and strict production standards and we accept custom production.
Q3: Could you provide samples ?
A3:Yes, But the sample requires a certain cost. But it doesn't matter, As long as you have an order and place an order with us, We can refund the fee. Of course, You still need to bear the freight.
Q4.How can you guarantee the quality?
A4:We have professtional QC department, Always a pre-production sample before mass production; Always final Inspection before shipment.
Q5. How about the dilivery time?
A5:Generally,The delivery time for the MOQ is 30 days.Different kinds of products have different lead time,its also depend on the quantity of yourorder.
Q6: Why are your samples much more expensive than its quoted unit cost?
A6: Most of our samples are specially made by our sample makers, when material purchasing cost and labor costs are calculated; the final cost will be much higher than our wholesale prices.
Q7: What are your standard payment terms?
A7: We accept bank transfer, Letter of Credit in sight, Paypal or Western Union. For most deals, upfront (deposit) payment will be required before we start production.
Q8: What’s your standard lead time?
A8: For our existing items, our lead time is always 3 to 7 days. For certain custom made items, our lead time is 15-30 days. Lead time is calculated from the date when we receive your upfront payment.
